FAQ

What is the return and exchange window?
As a published store practice, it is 30 days from delivery for no-reason returns and exchanges. We bear approved return-shipping costs for those and quality claims. Personalized items, clearance/Final Sale merchandise, gift cards, and opened intimate/hygiene-sensitive products are preference-return exclusions without limiting defect, damage, mis-shipment, or shortage rights.

What happens after a refund is approved?
As the applicable store rule, we issue it to the original payment method; the account usually reflects the credit within 5-10 business days.

When and how is support available?
From a customer-service perspective, contact support@touchlandbay.shop or 512-656-8927, or write to 2212 Short St, Fort Wayne, Indiana, 46808, United States; service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Which shipping destinations are supported?
As a published store practice, only addresses in the United States are eligible. Standard delivery costs the customer nothing and includes tracking.

Are payments processed in U.S. dollars?
To explain the outcome directly, yes, all transactions use USD, with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover accepted as shown at checkout.

How are processing and transit timed?
As a practical matter, processing is 1-2 business days; once the parcel ships, estimated transit is 4-6 business days.

What does the assortment focus on?
As the applicable store rule, we focus on Touchland hand sanitizers, body and hair fragrance mists, body sprays, protective mist cases, pouches and wristlets, and curated sets and bundles for on-the-go hand cleaning, personal fragrance refresh, protective carrying, and convenient gifting or multi-product selection. Individual product pages provide the controlling details for options, sets, accessories, and availability.

How are cancellation requests handled?
To state the rule precisely, we accept them prior to shipment, while post-shipment requests are subject to the Refund Policy.

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandbay.shop
Phone: 512-656-8927
Physical address: 2212 Short St, Fort Wayne, Indiana, 46808, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)