Shipping Policy

For dependable support, only U.S. delivery addresses are served. Standard delivery is complimentary for all orders in that market and includes post-dispatch tracking information.

In plain terms, fulfillment is generally completed within 1-2 business days, apart from weekends and U.S. public holidays. Once shipped, an order typically spends 4-6 business days in transit.

Within this policy, checkout contact information is used for the shipping confirmation and tracking number. The customer must ensure that the destination is accurate; we will try to act on an immediate correction but cannot promise a change after fulfillment has started.

To keep expectations clear, carrier congestion, weather events, delivery-address issues, high-demand periods, and external disruptions may delay an otherwise estimated arrival.

To keep expectations clear, customers may cancel an unshipped order. After dispatch, the Refund Policy applies, and any tax is charged according to applicable law.

Shipping and tracking assistance: support@touchlandbay.shop or 512-656-8927, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandbay.shop
Phone: 512-656-8927
Physical address: 2212 Short St, Fort Wayne, Indiana, 46808, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)